Covid Policy for Guildford Fringe productions

September 9, 2020

COVID & OPERATION (this is subject to change to stay in line with Government guidelines)

  • Surrey is in Tier 2.
  • No mixing of households in your bubble when coming to an event. Each household needs to make their own booking.
  • You will be required to sanitise your hands upon arrival (sanitiser will be provided)
  • You may be required to wait outside for a short amount of time before the show so please dress appropriately for the weather.
  • You will enter one way and exit another in a one way system – the signage will be very clear when you arrive. Please come to the front door of the venue to find instructions.
  • Face coverings are mandatory for the duration of your visit, including during the show. This includes children aged 12 and over. You may remove your mask to drink but you must then put it back on!
  • You must adhere to social distancing throughout your visit. Seats have been placed with social distancing in mind and must not be moved.
  • We can only allow bubbles 6 people as a maximum.
  • The lead booker and as such ticket holder for the bubble takes responsibility for their bubble and acts as nominated contact should it be needed.
  • There is a 1-2 meter gap between stage and first bubbles. Each bubble is 1m-2m distanced from the next bubble. Social distancing is being practised by the organisers and venue.
  • If you or any of your party come down with COVID-19 Symptoms, please do not attend. The original person who bought the ticket will need to email info@GuildfordFringe.com with the booking reference for a refund by 6pm of the day before the performance. You will be refunded the full amount less £1 transaction fee per person. We require a deadline of 6pm the day before so we can try to resell your tickets.
  • Box office and front of house staff will all be wearing face coverings.
  • You must turn up with your E-Tickets on your phone or device – no paper tickets please.
  • We do no issue refunds or exchanges if any person in your bubble does not attend.
  • For queries please call 01483 361101 or email info@GuildfordFringe.com
  • Use of recording is strictly prohibited.
  • Smoking is not permitted anywhere on the premises.
  • Use of mobile phones during show is not permitted.
  • If you or any of your bubble come down with COVID-19 symptoms after attending the show you must get in touch with the event organiser straightaway so the rest of the audience can be informed.

EXCHANGE & CANCELLATION 

  • Tickets, once purchased cannot be cancelled or exchanged unless the show is cancelled. Only in the sole event the show does not go ahead will a refund be permitted.
  • If the event organiser has to cancel the show this will be done by email so please do check before you leave to come to the event.
  • We do no issue refunds or credits if any persons in your bubble do not attend or if you require less persons. The lead booker is responsible for the persons in that bubble.

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